Payment and delivery information

PAYMENT INFORMATION

Payment information

1_PlanetBIO online store accepts all major credit cards: Visa, Mastercard & American Express.

2_Paypal payments. You don't have to be registered to PayPal in to complete your order.

The process is very easy. Once you confirm the order in PlanetBIO store you are automatically redirected to Paypal site where you have the option to proceed as a registered Paypal member or complete the payment as a "guest", enter your credit card data and follow the on-site instructions. If uncertain of the success of your payment please email us at info@planetbio.eu

3_We also accept orders via bank wire transfer (prepayment); In the purchasing process (after you add your goods to the basket and go to Checkout) you will be asked to choose between the supported payment methods. One of the possibilities is also the fore-mentioned bank wire transfer, where details of the payment are as follows:

Recepient (the company):
PlanetBIO d.o.o., Ljubljanska cesta 24G, 4000 Kranj; Slovenia
IBAN: SI56 2900 0005 5432 835
BIC/SWIFT: BACXSI22
BANK:
Unicredit Banka Slovenija d.d., Smartinska 140, SI-1000 Ljubljana

4_Cash on delivery - Possible exclusively for deliveries to ITALY: The purchase price, which also includes the cost of cash on delivery, is paid to the GLS delivery service upon delivery of the order.

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The Seller and the Site Manager use appropriate technological and organizational means to protect the transfer and storage of personal data and payments. Secure authorizations and credit card transactions are handled by Stripe (stripe.com) and PayPal (www.paypal.com).

Credit card authorizations are performed in real time with immediate verification of data at banks.
Card information is not stored on the seller's server. Security is also the responsibility of the user, who takes care of the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.

Shipping & Delivery

Your order will ship withing 2-3 business days from receipt of your order and payment.  If you've provided a valid email address, you automatically received a shipping confirmation email that confirmed your order/payment. Parcel / package usually arrives within 3-5 days, depending on the distance from Slovenia to your country. No more than 12 days should pass, so if that happens, let us know!

We are cooperating with the GLS Service. If your country is not supported you'll find the shipping to be unavailable when completing the order. 

Should you have any questions / concerns / doubts contact us: info@planetbio.eu

Get free shipping?

Here's how it's possible to get your products free of shipping charges:

We're currently shipping to the following countries with the following shipping charges:

  • Zone 1 (Slovenia, home country): 2,99 € (well, they are closer...)
  • Zone 2 (Italy, Austria, Germany, Croatia, Hungary): 6,90 €

MINIMUM ORDER VALUES FOR FREE SHIPPING

  • Zone 1: over 30,00 €
  • Zone 2: over 60,00 €

Privacy & Security

The Seller and the Site Manager use appropriate technological and organizational means to protect the transfer and storage of personal data and payments. Secure authorizations and credit card transactions are handled by Stripe (stripe.com) and PayPal (www.paypal.com).

Credit card authorizations are performed in real time with immediate verification of data at banks.
Card information is not stored on the seller's server. Security is also the responsibility of the user, who takes care of the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.

At PlanetBIO store / company we are committed to respecting your privacy and we agree to honor your right to privacy and will not share your information with other marketers and/or third party companies, persons, etc.
Should any outbreak of your information leak, or you feel your rights have been violated, contact us immediately!

All we will ever do with the data entered when you complete the order is that we'll use your e-mail address to notify you of our activities (with our newsletter you will receive updates, new product information, discounts / coupons, special offers, etc). The scheduled newsletter sending is approximately once a week, maximum of 5 newsletter per month, but usually less.

We honor your time being with us and shopping in our e-store, so we don't want to push it too far. We know you'll keep coming back because of our great offer and quality products, so interfering with your private life with too much e-mails sent to you is a no-no for us!

Should you have any questions / concerns / doubts contact us: info@planetbio.eu

Last updated: 20.8.2021