Payment and delivery information

PAYMENT INFORMATION

Payment information

PlanetBIO store accepts all major credit cards Visa, Mastercard, American Express + Paypal payments - all through Paypal system. You don't have to be registered to PayPal in to complete your order.

The process is very easy. Once you confirm the order in PlanetBIO store you are automatically redirected to Paypal site where you have the option to proceed as a registered Paypal member or complete the payment as a "guest", enter your credit card data and follow the on-site instructions. If uncertain of the success of your payment please email us at support@planetbio.eu

We also accept orders via bank wire transfer (prepayment); In the purchasing process (after you add your goods to the basket and go to Checkout) you will be asked to choose between the supported payment methods. One of the possibilities is also the fore-mentioned bank wire transfer, where details of the payment are as follows:

Recepient (the company):
PlanetBIO d.o.o., Ljubljanska cesta 24G, 4000 Kranj; Slovenia
IBAN: SI56 2900 0005 5432 835
BIC/SWIFT: BACXSI22
BANK:
Unicredit Banka Slovenija d.d., Smartinska 140, SI – 1000 Ljubljana

Minimal order is 30 EUR

We have set up this store with minimum amount that has to be met in order to complete the purchase? It's 30€. This way we don't send just one product with a lot of buffer in the parcel, because it doesn't make any sense, it's not ecological if not anything else, and truth be told, for every purchase below 30€ we really don't earn anything. By doing the zero profit there's just no way 10 people crew could be having a normal salary, company is stalling, etc.

But then we went the extra step and enabled everybody to have free shipping if ordered amount is higher. This way we're saying we appreciate your big order and want to give back to you. For more information how to get a free shipping and all the shipping costs read the text below. Thank you.

Shipping & Delivery

Your order will ship withing 2-3 business days from receipt of your order and payment.  If you've provided a valid email address, you automatically received a shipping confirmation email that confirmed your order/payment. Parcel / package usually arrives within 3-5 days, depending on the distance from Slovenia to your country. Sometimes less (neighbor countries) and sometime more (more distant countries).  No more than 12 days should pass, so if that happens, let us know!

We are cooperating with the GLS Slovenia (General Logistics Systems Slovenija) that provide the shipping service for the most of the European countries. If your country is not supported you'll find the shipping to be unavailable when completing the order. We are sorry for that and we hope GLS company will be getting the parcels to your country soon.

Should you have any questions / concerns / doubts contact us: support@planetbio.eu

Is there such a thing as free shipping?

Sure, why not? Here's how it's possible to get your products free of shipping charges.

Do you know the good ol' mantra "Customer is King; we appreciate our customers and would do anything for them" ? Well, it's true for us too, but then again we want the feeling to be mutual. So how can we help each other?

You help us with ordering more than just the minimum order (which is 30 EUR) => to pay the bills, salaries and to grow, offer you more, higher quality, special prices => and we promise to give back to you by not charging the shipping costs.

We're currently shipping to the following countries with the following shipping charges:

  • Zone 0 (Slovenia, home country): 5,00 € (well, they are closer...)
  • Zone 1 & 2 (Belgium, Germany, Luxembourg, Austria, Netherlands, Denmark, Italy, Croatia): 11,99 €
  • Zone 3 (Czech Republic, Slovakia, France, Hungary, Poland, Great Britain, Lithuania): 15,99 €
  • Zone 4 (Estonia, Latvia, Romania, Finland, Spain, Sweden): 20,99 €
  • Zone 5 (Greece, Ireland, Portugal): 22,99 €
  • Zone 6 (Bulgaria): 31,99 €
  • Please note: We don't send to Switzerland, Turkey and Norway due to too high costs of transport & customs.
  • Unfortunately we don’t offer free shipping for orders from Grand Canary Island and Tenerife.. We are trying our best to find the best solution.

... and we take away that cost if your order:

  • Zone 0: over 20,00 €
  • Zone 1 & 2: over 60,00 €
  • Zone 3: over 80,00 €
  • Zone 4 & 5: over 100,00 €
  • Zone 6: over 120,00 €

Prices of products vary from as low as 2,49 € and up to 24,99 €, but on average they're around 14€. It's not hard to get total amount up to 100€. You don't have to, but if you do, we take care of the expensive transport.

Now, if you order (Zone 3 for example) for let say 64€, you pay extra 16€ for transporting the goods to your place. Wouldn't you rather top that order with another product of 16+€, and get the whole package without shipping charges? We're basically giving you the products for free and covering the transport fee ourselves, but have the opportunity to grow as a company, since we earn more that way.

Privacy & Security

At PlanetBIO store / company we are committed to respecting your privacy and we agree to honor your right to privacy and will not share your information with other marketers and/or third party companies, persons, etc.
Should any outbreak of your information leak, or you feel your rights have been violated, contact us immediately!

All we will ever do with the data entered when you complete the order is that we'll use your e-mail address to notify you of our activities (with our newsletter you will receive updates, new product information, discounts / coupons, special offers, etc). The scheduled newsletter sending is approximately once a week, maximum of 5 newsletter per month, but usually less.

We honor your time being with us and shopping in our e-store, so we don't want to push it too far. We know you'll keep coming back because of our great offer and quality products, so interfering with your private life with too much e-mails sent to you is a no-no for us!

 

Should you have any questions / concerns / doubts contact us: support@planetbio.eu